Customer Sales & Service

The Alliance supports a holistic approach to customer sales and service skill development.. Introductory courses provide a basic understanding of the sales and customer service process, leading to training that helps individuals build a portfolio of high quality sales and service skills. This training is often customized to incorporate actual business practice and processes.

Sample Course List: (mouse-over a course to view eCatalog or download PDF)

Basic Sales Skills For The Customer Service Representatives
Quality Customer Service
Customer Service & Sales Development
Customer Service Excellence
Maximizing Customer Service Performance